Refund and Cancellation Policy

1. What this policy covers

This policy covers what an agency pays [Company name] Private Limited ("TripiTrail", "we") for using TripiTrail, and what happens when the agency cancels. It sits alongside our Terms of Service.

TripiTrail is software. We do not sell travel. Bookings, refunds and cancellations between a travel agency and its own customers are between them, under that agency's own policy, and are not covered here.

2. The free trial

A new workspace can start with a free trial. The trial needs no payment and no card details, so there is nothing to refund. If you do not subscribe when it ends, nothing is charged and access stops, as shown in the workspace.

3. Paid subscriptions

A subscription is paid in advance for the term you choose, plus applicable GST. Fees for a term that has started are not refunded, in full or in part, if you stop using TripiTrail before the term ends.

We refund in full: a payment taken twice or by mistake; a renewal charged after you cancelled it before the renewal date; or where the law requires a refund. We may also agree to a refund in writing in other cases.

4. How to cancel

The owner of the workspace can cancel at any time by emailing [Support email] from the email address the workspace is registered to. We confirm the cancellation in writing within 2 working days.

Cancelling stops the next renewal. Your workspace keeps working until the end of the term you have paid for.

5. How a refund is paid

To ask for a refund under section 3, email [Support email] with the workspace name and the payment date. We reply within 2 working days.

An approved refund is sent within 7 working days to the account or card the payment came from, and we issue a credit note for the GST. Your bank may take a few more working days to show it.

6. Your data after cancelling

When your paid term ends, you have 30 days to download your agency's records and documents before they are deleted, as set out in the Terms of Service.

7. Contact

[Company name] Private Limited, [Registered office address]. Email [Support email].